Every Sonne piece purchased on our website is covered by a 1 year manufacturing warranty, when a valid proof of purchase is presented. Warranties are valid from the date of purchase and covers manufacturing faults and defects in materials or workmanship.
Each Sonne piece is carefully inspected before dispatch to ensure it meets our quality standards. However, in rare circumstances, a manufacturing defect may occur.
What is included in the 1-year warranty?
This warranty covers manufacturing defects, plating fading earlier than expected, breaks, scratches, or chips on stones detected upon receipt only (not due to wear over time).
The warranty does not cover damages caused by daily wear, accidents, or misuse, including marks, dents, or scratches from regular use, discolouration due to contact with chemicals, cosmetics, swimming pools, hot tubs, or baths, deformed rings from practical activities or impacts, even if this results in stone loss, bent or worn prongs leading to stone loss, and broken chains, links, clasps, or earring posts due to wear or handling. Please note that general wear and tear from regular use is not considered a manufacturing fault. Jewellery is delicate and should be handled with care in accordance with the care instructions provided on our product pages and Wear and Care cards.
Please note that, as we work with natural materials, some pieces may present slight variations that are not considered defects.
How do I lodge a warranty claim?
Please reach out to us by emailing hello@sonnejewellery.com.
Include a copy of your receipt in the email, along with images of the fault for assessment.
All repairs are shipped offshore to our manufacturer to be repaired. This may take up to 4-6 weeks from the shipping date. we will repair or replace the Product (the decision of whether to repair or replace is at our sole discretion); or if we are unable to repair or replace the Product, we will offer you a choice of credit, or a refund back to your original form of payment.
